Who is Firstsource Solutions UK Ltd?

Firstsource Solutions UK Ltd is a prominent business process outsourcing (BPO) company that specialises in providing various services to businesses across the United Kingdom. Established as a subsidiary of the global Firstsource Group, this company has made a name for itself in the realm of customer support, credit control, and debt collection services.

With a strong presence in the UK market, Firstsource Solutions UK Ltd offers tailored solutions to help businesses streamline their operations and improve customer experiences. Their expertise spans across multiple industries, including financial services, telecommunications, and healthcare.

Why might Firstsource Solutions UK Ltd contact you?

If you've received communication from Firstsource Solutions UK Ltd, it's likely because they are acting on behalf of a creditor to whom you owe money. As a debt collection agency, they are tasked with recovering outstanding debts for their clients. This could be related to various types of debts, such as:

It's important to note that Firstsource Solutions UK Ltd may also contact you for reasons unrelated to debt collection. As they provide call centre support for various companies, you might hear from them regarding customer service inquiries or surveys.

What to do if you receive a letter from Firstsource Solutions UK Ltd

Receiving a letter from a debt collection agency can be unsettling, but it's crucial to remain calm and take appropriate action. Here are some steps to follow:

  1. Don't ignore the letter. Avoiding communication will only exacerbate the situation.
  2. Carefully read the contents of the letter to understand the nature of the debt and the amount owed.
  3. Verify the debt. Ensure that the debt is indeed yours and that the amount stated is correct.
  4. If you're unsure about the debt, request further information from Firstsource Solutions UK Ltd.
  5. Consider your options for repayment or dispute if you believe the debt is not valid.

Remember, it's always better to address the situation head-on rather than letting it escalate further.

The best way to deal with Firstsource Solutions UK Ltd

When dealing with Firstsource Solutions UK Ltd, it's essential to approach the situation professionally and cooperatively. Here are some tips to help you navigate the process:

  1. Communicate openly: Don't hesitate to contact Firstsource Solutions UK Ltd to discuss your situation. You can reach them on 077 41249898 for any queries or concerns.
  2. Be honest about your financial situation: If you're struggling to repay the debt, explain your circumstances clearly.
  3. Request a breakdown of the debt: Ask for a detailed account of the amount owed, including any additional fees or interest charges.
  4. Explore repayment options: Discuss potential payment plans or settlements that might be feasible for your current financial situation.
  5. Keep records: Document all communications with Firstsource Solutions UK Ltd, including dates, times, and the content of your conversations.

By maintaining a proactive and cooperative approach, you're more likely to reach a satisfactory resolution.

Your rights against Firstsource Solutions UK Ltd

As a consumer, you have certain rights when dealing with debt collection agencies like Firstsource Solutions UK Ltd. It's crucial to be aware of these rights to ensure fair treatment: